Tuition Fee Appeals (Dean of Students Office)
Appeals Process:
The appeals committee's availability will be announced on the Dean of Students' website and the Tuition Fees and Payments section of the university website.
- Appeals must be submitted by completing the online form, including a detailed explanation for the request to modify the financial charge.
- Appeals should be submitted as soon as possible after the event that led to the request.
- If an appeal is submitted late, the student must provide a reason for the delay.
- Supporting documents must be attached to substantiate the request.
- Appeals submitted without the required documentation will not be processed and will not be reviewed by the committee.
- For tuition-related appeals concerning military reserve duty, please complete the online form.
Please note, the committee does not review requests regarding:
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Security fees
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Welfare fees
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Student Union fees
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Interest charges
- Preliminary Screening of Requests
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All submitted appeals undergo preliminary screening by the Welfare Coordinator at the Dean of Students Office. Requests that do not meet the criteria of exceptional and unforeseen circumstances will not be forwarded to the committee.
Examples of ineligible requests include:
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Pre-planned family events
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Failure to make course changes by the deadline due to forgetfulness
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Lack of interest in course content
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Academic, work, or family load
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Employer refusal to approve leave for studies
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Travel abroad not due to exceptional or unforeseen circumstances
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Other requests not due to exceptional or unforeseen circumstances
The committee may authorize the committee coordinator to approve certain requests independently, without the need to convene the full committee.
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- Requests Eligible for Committee Review:
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Requests involving exceptional and unforeseen circumstances will be reviewed by the committee, including but not limited to:
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Physical or mental health issues affecting the student or her/his immediate family members.
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Bereavement in the family.
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Other cases involving exceptional and unforeseen circumstances.
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- Committee Meetings, Composition, and Decision Process:
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The committee convenes every 3-4 weeks and consists of:
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Dean of Students (Chairperson)
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Representative from the Student Administration Division
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Representative from the Legal Department
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Welfare Coordinator at the Dean of Students Office (Committee Coordinator)
Decision Timeline:
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Decisions will be issued within 30 days from the submission of all required documents.
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The Dean of Students may extend this period for specific reasons, which will be documented.
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The decision will be sent directly to the applicant.
Appeals:
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Students may appeal the committee’s decision to the Student Ombudsman by clicking here.
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Once a year, the committee submits a confidential report to the Rector, summarizing reviewed cases without disclosing personal details.
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General Complaint (Student Ombudsman)
Student Ombudsman: Prof. Guy Harpaz
The Student Ombudsman is an independent and impartial authority responsible for handling complaints from current students, applicants, and university alumni, related to academic, administrative, and personal matters. In addition, the Student Ombudsman serves as the appeal authority for decisions made by the Tuition Fee Appeals Committee.
The Student Ombudsman handles submitted complaints and is responsible for ensuring that decisions follow university regulations and procedures, and are not arbitrary or biased.
To view the full Student Ombudsman regulations, click here.
Complaint Submission to the Student Ombudsman:
A complaint to the Student Ombudsman may be submitted only after all existing appeal procedures outlined in the university's academic regulations, general policies, and faculty-specific regulations have been exhausted. The complaint must be well-reasoned and supported by relevant documentation, where applicable.
Discrimination Complaints (Student Ombudsman)
Hebrew University is committed to ensuring respectful and fair treatment for every individual and group. The university strongly condemns any form of discriminatory or offensive behavior based on group identity, including but not limited to:
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Nationality
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Gender
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Religious affiliation
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Political views
This includes physical harm, verbal abuse, and other forms of misconduct.
If you believe you have been subjected to discrimination, you are encouraged to submit a complaint to the Student Ombudsman.
Sexual Harassment Complaints
Students who wish to file a complaint regarding an incident of sexual harassment should contact the Commissioner for the Prevention of Sexual Harassment or the Deputy Commissioner at their respective campuses.
For full details and university policy, visit the Commission for the Prevention of Sexual Harassment’s website.
Contacting the Dean
We encourage students to reach out directly to any of the Dean of Students Office units using the online contact form. Contact the Dean >