Kai Chi Yam, Bigman, Yochanan E, Tang, Pok Man, Ilies, Remus , De Cremer, David , Soh, Harold , and Gray, Kurt . 2021. “Robots At Work: People Prefer—And Forgive—Service Robots With Perceived Feelings.”. Journal Of Applied Psychology, 106, Pp. 1557–1572. doi:10.1037/apl0000834.